Welcome to Chips products Online Shopping Store!
At Berna Abaya, customer satisfaction is very important to us. Please read our Refund Policy carefully before making a purchase.
We accept refund requests only under the following conditions:
The item received is damaged, defective, or incorrect
The issue is reported within the specified time frame
The product is unused, unworn, unwashed, and in original condition
Original tags, packaging, and invoice are intact
The following items are not eligible for refund:
Sale or discounted items
Customized or altered products
Products damaged due to improper use or washing
Items returned without original tags or packaging
To request a refund:
Contact us through our official support channel within [X] days of receiving the product
Share your order number, reason for refund, and clear photos/videos (if applicable)
Our team will review the request and notify you of approval or rejection
Once approved, the item must be returned to us in original condition
Customers are responsible for return shipping costs unless the error was from our side
We reserve the right to reject refunds that do not meet our policy conditions
Approved refunds will be processed through the original payment method
Refund processing may take 7–14 business days, depending on the payment provider
Shipping charges are non-refundable unless stated otherwise
If eligible, we may offer an exchange instead of a refund, subject to product availability.
If you have not received your refund after the stated processing time, please contact us with your order details for assistance.
Berna Abaya reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective once posted on this page.
For any questions regarding refunds, please contact us through our official communication channels.